Covid-19 information

Updated May 26th, 2020

Dear Homeowners & Residents of our communities,

As the situation with COVID-19 continues to develop, we are providing resources related to the impact of the coronavirus pandemic on Community Associations. 

Please note that Navigate Community Management recommends following guidance and recommendations from State and Health officials. 


The information provided on this page are industry-related and nothing on this page shall be considered as a medical or health advice. 

Frequently asked questions

Is Navigate Community Management open during the stay at home order?

Our firm remains open. All employees are working remotely/from home and we will continue to answer phone calls and return emails. Thank you for your patience during this time as we are experiencing a higher volume of calls and questions. As a reminder, our calling hours are Monday through Friday, from 9am to 5pm.

Use of Common Elements/Playgrounds/Sports courts/Pool

To follow COVID-19 social distancing guidelines established by various Health officials, common elements where social distancing cannot be maintained are considered closed and shall not be used. The closure includes playgrounds, gym room/gym equipment, cabanas, picnic shelters, sports courts (basketball courts, tennis courts, etc.) and any other on-site facilities or active recreation areas where it could be difficult to maintain recommended social distancing guidelines. Ballfields and playfields are open for walking and other non-team activities. Pick-up games, picnics, and other large gatherings are also not permitted. Trails, where social distancing can be maintained, remain open. We will continue to follow the State and Counties officials guidance and recommendations.

Cabana/facility rentals

Cabana/facility rentals are not allowed at this time.

Board Meetings & Annual Meetings

Until further notice, all in-person gatherings including Board meetings, Annual meetings, Budget Ratification meetings, etc. will be scheduled via conference call (audio/video) as directed by the Board of Directors of your Association. Elections may be held online or via email/mail-in ballot.

Pay your Assessment/HOA dues

If you are paying by check or bill pay through your bank, we encourage you to pay your Association Dues/Assessments online instead. You can pay your HOA dues online from any device at no charge by eCheck/ACH. Checks are processed in our office and may be delayed as employees work from home. If you are having difficulties paying your HOA dues due to the Covid-19 pandemic, please contact our office. Please note that late charges and interest are waived following the Governor's Proclamation.

Community Standards / Violations

Homeowners are still required to maintain their homes/lots and follow the Community Standards. Your health and safety are important to us. If correcting the violation would require you to violate the "stay home, stay safe" order or put your health and safety at risk, contact our office to discuss alternative solutions.